General Terms:
It is our mission at for our pet parents to have an effortless experience while shopping at Milos Best Dog Supplies. If you are not completely satisfied with your purchase, you may return it within 15 days from date of receipt. Please note that item(s) must be new, unused, in original condition and box, including all parts, accessories and packaging.
You must contact us to obtain a Return Authorization Number (RA#) and shipping instructions and let us why you are returning our product, so that we may continue to improve our service. Include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Returns that are shipped without an RA# may have processing delays and will be charged a 10% processing fee.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damages, defective, wrong item sent, etc.) For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed. If using a prepaid gift card such as Visa, Mastercard, or American Express, please retain to ensure proper credit. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping and handling.
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 5 days of receipt of the package so that out customer care representatives can explain what steps need to be taken. After 5 days, you must contact the manufacturer about defective or damaged merchandise.
